Privacy Policy

Charge Home Solutions (referred to in this policy as "CHS," "we," "us," or "our") operates a technology platform that books residential and commercial electrical service appointments and delivers those appointments to independent licensed electricians by text message. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information.

This policy applies to our website, our SMS appointment-delivery program, our onboarding and account systems, and any related services we operate (collectively, the "Services"). It applies to two distinct groups of people, and some sections apply to only one of them:

• Electricians and contractors who apply to join, or participate in, our network ("Electricians").
• Homeowners, property managers, and other prospective customers who request electrical services from us ("Customers").

This policy does not apply to the independent privacy practices of Electricians in our network. Once an Electrician accepts an appointment and receives a Customer's contact details, that Electrician acts as an independent business and is responsible for its own handling of that information. It also does not apply to third-party websites or services we link to.

The Services are directed to and intended for users located in the United States. If you access the Services from outside the United States, you understand that your information will be transferred to, stored in, and processed in the United States.

We collect the categories of personal information described below. Not every category applies to every person; what we collect depends on how you interact with us.

2.1 Information you provide directly

• Identifiers and contact information: name, business name, mailing and service address, email address, and telephone number, including the mobile number you designate for appointment delivery.
• Professional and licensing information (Electricians): state electrical license number and classification, insurance certificates and coverage limits, business entity and tax identification details, workers' compensation status, service radius, trade certifications, and years of experience.
• Service request details (Customers): property address, the type of electrical work requested, equipment and vehicle details relevant to the installation, property access notes, scheduling preferences, and any notes you provide about the job.
• Payment and billing information: billing contact, billing address, and payment-method details. Card and bank details are collected and processed by our third-party payment processor; we do not store complete payment card numbers on our systems.
• Communications: the content of emails, text messages, web forms, chat messages, and telephone calls with us, including call recordings where permitted by law and disclosed to you at the time of the call.

2.2 Information collected automatically

• Device and connection data: IP address, browser type and version, operating system, device identifiers, language preference, and referring URL.
• Usage data: pages viewed, links clicked, features used, time spent on pages, session timestamps, and general navigation patterns.
• Approximate location: a general geographic location inferred from IP address, used for service-area matching and fraud prevention. We do not collect precise GPS location from your device through our website.
• Cookies and similar technologies: as described in Section 7.

2.3 Information from other sources

• Advertising and marketing partners, including the platforms through which Customers respond to our advertisements.
• License-verification databases, state licensing boards, and background- and insurance-verification vendors, used to confirm Electrician credentials.
• Payment processors and financial institutions, for transaction status, chargebacks, and fraud signals.
• Publicly available sources and commercial data providers, used to validate business information.

We use personal information for the following business and commercial purposes:

• To operate the Services, including creating and maintaining accounts, verifying Electrician licensing and insurance, scheduling appointments, and matching appointments to Electricians by trade, service radius, and availability.
• To deliver appointments and transactional messages, including the text messages that are the core function of the Services, along with confirmations, reminders, schedule changes, and cancellations.
• To disclose the information an Electrician needs to perform an accepted job, as described in Section 4.
• To bill and collect membership fees and per-appointment referral fees, issue invoices and receipts, and pursue unpaid amounts.
• To provide customer and network support and to investigate and resolve service complaints and disputes.
• To improve the Services, including analyzing usage, measuring advertising effectiveness, conducting research, and developing new features.
• To send marketing and promotional communications about our Services, subject to the consent rules and opt-out rights in Sections 5 and 6.
• To protect the Services, including detecting, investigating, and preventing fraud, unauthorized access, abuse of the appointment system, and other unlawful activity.
• To comply with legal obligations, including tax, recordkeeping, licensing, and law-enforcement requirements, and to establish, exercise, or defend legal claims.

We do not use automated decision-making that produces legal or similarly significant effects about you without human involvement. Appointment matching is rules-based, and Electricians always choose whether to accept an appointment.

We disclose personal information only as described below.

4.1 To Electricians in our network

This disclosure is the central function of the Services, and Customers should read it carefully. When a Customer books an appointment, we send participating Electricians a preview of the job that includes the service type, the approximate distance, and the scheduled time window. When an Electrician accepts the appointment, we then disclose the Customer's name, service address, and telephone number so the Electrician can perform the work.

Electricians are contractually required to use Customer information solely to perform the accepted job, to keep it confidential, and not to sell it, market from it, or retain it longer than needed for the job and their own legal recordkeeping. Electricians are independent businesses, and we do not control their systems.

4.2 To service providers

We share information with vendors who process it on our behalf and under contract, limited to what they need to perform their function. These include cloud hosting and storage providers, our SMS and telecommunications gateway providers, email delivery providers, payment processors, analytics providers, customer-support tools, license- and insurance-verification vendors, accounting and tax professionals, and legal advisors.

4.3 For legal and safety reasons

We may disclose information when we believe in good faith that disclosure is necessary to comply with applicable law, a subpoena, a court order, or another lawful request from government authorities; to enforce our Terms of Service or other agreements; to collect amounts owed; or to protect the rights, property, or safety of Charge Home Solutions, our users, or the public.

4.4 Business transfers

If we are involved in a merger, acquisition, financing, reorganization, sale of assets, or bankruptcy, personal information may be transferred as part of that transaction. We will require the recipient to honor this policy or will give you notice and an opportunity to exercise applicable rights before your information becomes subject to a materially different policy.

4.5 With your direction or consent

We disclose information for any other purpose at your direction or with your consent.

Text messaging is how the Services function, so this section describes the program in detail.

• Consent: by providing your mobile number and enrolling, you give prior express consent to receive recurring automated text messages from us at that number, including messages sent using an automatic telephone dialing system. Consent to receive marketing texts is not a condition of purchasing any goods or services.
• Message types: Electricians receive transactional appointment messages, including new appointment offers, acceptance confirmations, Customer contact details, schedule changes, and cancellations. Customers receive booking confirmations, reminders, and Electrician arrival updates. We may also send account and billing notices.
• Message frequency: frequency varies with appointment volume in your service area and your membership tier. Message frequency is recurring and may exceed several messages per day during periods of high volume.
• Cost: message and data rates may apply. We do not charge for the messages themselves; your mobile carrier's plan rates apply.
• Opting out: reply STOP to any message to unsubscribe. You will receive one final message confirming your opt-out. Because appointment delivery by text is the core function of the Electrician network, opting out will end your ability to receive appointments and may effectively terminate your participation.
• Help: reply HELP for assistance, or contact us using the details in Section 15.
• Carriers: participating carriers are not liable for delayed or undelivered messages. Delivery is subject to transmission by your carrier and to network availability.

We maintain records of SMS consent and opt-out requests as required by the Telephone Consumer Protection Act and related regulations. Opt-out requests are processed promptly and honored across our systems.

• Marketing email: click the unsubscribe link in any marketing email, or contact us directly. We will still send transactional messages about your account, appointments, and billing.
• Text messages: reply STOP as described in Section 5.
• Telephone calls: tell us during any call that you do not wish to be called again, and we will add you to our internal do-not-call list.
• Account information: contact us to review, update, or correct the information in your account.
• Cookies: use the browser and device controls described in Section 7.

We and our providers use cookies, pixels, tags, and similar technologies to operate the site, remember preferences, measure performance, and understand how our advertising performs. We use strictly necessary cookies for site functionality and security, preference cookies to remember your settings, and analytics cookies to understand aggregate usage.

Most browsers let you block or delete cookies through their settings. Blocking strictly necessary cookies may prevent parts of the site from working. Because there is no common industry standard for interpreting browser "Do Not Track" signals, we do not currently respond to them. We do honor Global Privacy Control (GPC) signals where required by law.

We retain personal information for as long as needed for the purposes described in this policy, and then for the period required to meet our legal, tax, accounting, and recordkeeping obligations or to resolve disputes and enforce agreements. Relevant factors include the length of your relationship with us, whether amounts remain owed, applicable statutes of limitation, and the retention periods required for SMS consent records and licensing verification. When information no longer serves these purposes, we delete it or de-identify it.

The periods below describe our general retention practice. Where a longer period is required by law, that period controls.

We maintain administrative, technical, and physical safeguards designed to protect personal information, including encryption of data in transit, access controls limiting employee access to what their role requires, and contractual security obligations for our vendors.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us promptly if you believe your account has been compromised. If a breach of unencrypted personal information occurs, we will notify affected individuals and regulators as required by applicable state breach-notification law.

Residents of certain states have specific rights over their personal information. We honor the following rights for all United States residents, regardless of the state you live in, except where a right is available only under a particular statute.

• Right to know and access: request confirmation of whether we process your personal information and obtain a copy of it, along with the categories collected, the sources, the purposes, and the categories of recipients.
• Right to correct: request correction of inaccurate personal information.
• Right to delete: request deletion of personal information we hold about you, subject to legal exceptions.
• Right to portability: obtain a copy in a portable and, to the extent technically feasible, readily usable format.
• Right to opt out: opt out of any sale of personal information, targeted or cross-context behavioral advertising, and certain profiling. As stated in Section 4, we do not engage in these activities.
• Right to limit use of sensitive personal information: we do not collect sensitive personal information for purposes requiring this option.
• Right to non-discrimination: we will not deny service, charge a different price, or provide a different quality of service because you exercised a privacy right.
• Right to appeal: if we deny your request, you may appeal by replying to our decision. We will respond to an appeal within the period required by your state's law and, if we deny the appeal, will tell you how to contact your state attorney general.

10.1 How to exercise your rights

Submit a request by emailing Operation@chargehomesolutions.com or writing to the address in Section 15, and state which right you wish to exercise. We must verify your identity before acting, and may ask you to confirm information already in our records; for account holders, we may verify through your account. We do not charge a fee for a reasonable number of requests.

An authorized agent may submit a request on your behalf with written permission signed by you, and we may contact you directly to confirm the agent's authority.

10.2 California residents

In addition to the rights above, California residents may request the specific pieces of personal information we have collected, and the categories of personal information disclosed for a business purpose in the preceding twelve months. The categories we collect are described in Section 2, our purposes in Section 3, and our disclosures in Section 4. Under California's "Shine the Light" law, you may also request information about disclosures to third parties for their direct marketing purposes; we do not make such disclosures.

10.3 Nevada residents

Nevada law allows residents to direct a covered operator not to sell certain personal information. We do not sell personal information as defined by Nevada law, but you may submit a verified request using the contact details in Section 15.

The Services are intended for adults and are not directed to children. We do not knowingly collect personal information from anyone under eighteen (18) years of age, and we do not knowingly sell or share the personal information of consumers under sixteen (16). If we learn that we have collected information from a child in violation of applicable law, we will delete it. A parent or guardian who believes a child has provided us information may contact us using Section 15.

The Services may link to or integrate third-party websites, tools, and platforms that we do not control. Their collection and use of your information is governed by their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policy of any third party before providing information to it.

Information you provide to establish and maintain your participation in the network, including license numbers, insurance certificates, and business tax details, is used to verify your eligibility, satisfy our own compliance obligations, and match you to appropriate appointments. We may re-verify licensing and insurance periodically and may suspend your participation if verification fails or lapses.

Some information about you, such as your business name, trade, general service area, and credential status, may be shown to Customers so they know who is coming to their property. Performance information, including acceptance rates, completion rates, cancellations, and Customer feedback, is used to administer the network and may affect appointment priority.

We may update this policy to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the "Last updated" date at the top of this page. If the changes are material, we will provide more prominent notice, such as by email or by a notice on the Services, before the changes take effect. Your continued use of the Services after an update takes effect constitutes acceptance of the revised policy.

Questions, requests, or complaints about this document may be directed to Charge Home Solutions at:

• Entity: Charge Home Solutions
• Mailing address: Titusville, Florida
• Privacy and data-rights requests: Operation@chargehomesolutions.com
• Phone: 904-712-6790

We aim to respond to all substantive inquiries within thirty (30) days. Where a specific statute grants you a shorter or longer response window, that statutory period controls.